Case Study:

DHL wanted to upgrade its existing IBM Maximo and Fingertip solutions, hosted on our managed cloud service, to Maximo Application Suite.

DHL is a leading global logistics company that delivers nearly 2 billion parcels to over 220 territories every year. Its critical asset base at Heathrow Airport, West London, is an essential part of the organisation's UK operation.

The 150,000 sq. ft. DHL Express Southern Hub, which supports a network of 47 service centres across the UK, opened in 2016 and is home to over 500 employees. Operating 24/7, it has the capacity to process 28,000 items per hour.

The facility includes automated parcel and mail sorting systems and X-ray machines, all of which require round-the-clock monitoring and maintenance to ensure the impact of any potential downtime is minimal on DHL’s world-renowned, industry-leading delivery service.

DHL wanted to upgrade its existing EAM solution, IBM Maximo, which included Fingertip and was hosted and supported on our managed cloud service.

Upgrading to MAS

The upgrade was to IBM Maximo Application Suite (MAS), which has a range of new, AI-based capabilities, including:

• remote sensor-based monitoring of assets
• comparison of live and historical data to automatically spot anomalies in performance
• enables taking action sooner to prevent costly bottlenecks, outages and failures

Enabling a 360-degree, real-time view of assets

Maximo Application Suite offers a single platform for intelligent asset management, monitoring, maintenance, computer vision, safety and reliability.

MAS enables DHL to have a 360-degree, real-time view of its asset base.

Upgrading Fingertip enables better data

DHL’s Fingertip upgrade enables its team to benefit from improved real-time data capture, flexible work processes and faster work progression. Using Fingertip means that asset information can be instantly updated, from any location.

Leveraging our expertise with a cloud-based solution

For DHL, moving to a cloud-based solution enabled:

• Increased flexibility to add or remove services and users
• Easier testing environments
• Increased asset uptime
• Better first-time-fix rates
• Enhanced ability to store data on and offline
  
  

Training engineers in MAS and Fingertip

As part of the upgrade program, we implemented a series of training workshops for DHL’s maintenance engineers, resulting in faster and easier user adoption.

What the client said:

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